Cases

Clinical research prototype

Our customer, Galaco, wants to develop an app to strengthen children’s participation in decisions affecting their healthcare...

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Clinical research prototype

Our customer, Galaco, wants to develop an app to strengthen children’s participation in decisions affecting their healthcare.

Working closely with Galaco, we developed an app prototype which serves as a fun and interactive communication tool, taking children through a virtual environment where they can describe their thoughts and feelings. Using an avatar sidekick, children can travel through a virtual planetary world and answer animated questions with the help of different answer options. Their answers are recorded and analysed by their healthcare professional.

Designed on the basis of clinical research, the app enables and supports children in expressing their feelings, strengthening their involvement in the information and decisions surrounding their healthcare. The app is currently being tested by healthcare professionals and organizations.

Business impact: Increasing children’s involvement in decisions regarding their healthcare provides for more person-focused care, leading to higher quality treatment and lower costs. At the same time, increased participation by children in decisions affecting their healthcare creates a better experience for children, with less anxiety and complications.

Cloud-based customer facing ecosystem

Look at the clouds! That one over there looks like a storage system. And that one over there must be server! Wait, is...

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Cloud-based customer facing ecosystem & legacy migration

Look at the clouds! That one over there looks like a storage system. And that oneover there must be server! Wait, is that a flexible pricing model where you only pay for what you use?

That is correct. In our mind, a cloud strategy is one of the building blocks for a successful ecosystem.

For this long-term, top secret (we swear, they are not made up!) client, it started with a cloud-based platform to deliver their product which evolved into breaking out many back office systems from legacy platforms and moving them into the cloud.

Initially they wanted a robust customer facing platform to handle customer transactions and communications. Amongst other functions, this platform was to provide functionality allowing for invoicing of end users, electronic distribution of invoices, payments by end users (including fancy auto-payment options) and centralised communication between our client, their clients in turn and end users. We designed, developed and continue to operate and support a bespoke cloud-based ecosystem based on the customer’s needs. In numbers:

  • The account-based customer facing part of the ecosystem now has over 270k registered users (and growing).
  • More than 300k communications processed through the platform, growing by 10-15k per month.
  • Approx. 500k invoices issued electronically.
  • Over 1 million payments processed. The ecosystem continues to expand, one recent addition being a custom document rendering platform which automates the generation of PDF copies of invoices for physical printing, electronic distribution and record-keeping. The platform has many advanced features allowing intelligent sorting and grouping, scheduling and generation of documents based on more than 30 templates in 20+ languages and many different currencies.

All the solutions are developed with convenience and ease of use for the end user and our client in mind and is designed to allow for easy expansion of functionality in the future, as our client’s needs evolve and expand. In more concrete terms this means things like more automation, application of machine learning, advanced workflow management and personlised metrics and dashboard views.

Business impact: The platform provides a central hub to carry out invoicing, payments and communications processes which were previously manual and legacy system-based processes.

In numbers:

  • Electronic distribution of invoices to account holders lead to a > 50% cost reduction compared with invoices handled in the “traditional” way.
  • On average a 40% processing time reduction (due to automation and improved workflows) in processing of communications.
  • Full automation of document rendering freeing up approx. 30% of FTE time for more valuable tasks while also lowering distribution costs due to better sorting and grouping.
  • Decreasing dependency of legacy ERP system allowing the business to be more flexible and provide more modern products and integrations.

Robotic process automation

Being a big player in the manufacturing industry, our top secret client (no, it’s not the Swedish Military) wants to continuously improve their...

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Robotic process automation

Being a big player in the manufacturing industry, our top secret client (no, it’s not the Swedish Military) wants to continuously improve their performance and efficiency.

First, to understand the client better, we converted Meta Bytes to a manufacturing company and started a 15-year journey to Ethiopia in order to understand the ancient methods for...

Narrator, wake up! You are talking in your sleep, rambling about ancient manufacturing methods.

Sorry, where was I now? Oh yeah, client value and domain expertise.

First, to understand the client better and to deliver value iteratively, a PoC (Proof of Concept) was built to perform various repetitive tasks in their finance department, freeing up time for several key staff members. The client sits with a legacy ERP system and automation in such systems can be a slippery slope so in this case a software robot (RPA) was built to perform the tasks partially via the same user interface as the staff members, keeping the business logic and rules intact.

This has been a learning experience for both us and the client and we are now in the starting phase to create a strategy and ecosystem for a move from the old, heavily customised ERP system to a cloud-based one without spending money and development time twice on optimizing the same business processes and business domains in both the new and old systems.

This client is unique but not when it comes to the set of challenges and obstacles they face. Here are some key takeaways which are the same for many (if not most) of our enterprise clients:

  • Continuous improvements – don't do it all at once! Your business is not a single solid piece but a set of moving pieces which all can be improved independently if the right approach is used.
  • Are you building systems or are you building an ecosystem? Just as your business has different pieces working together towards a bigger goal you need your system domains and architecture to reflect that so that the pieces become part of a bigger ecosystem instead of scattered ad-hoc solutions.
  • Off the shelf solutions like big ERP systems are built for the masses, it will not solve and apply your business rules without customization. To keep your business logic and rules intact for any given upgrade/change, make sure your ERP of choice is only part of your ecosystem and not the whole ecosystem by itself.

Value delivered:

  • 102.5 jokes (in our mind at least).
  • The kickstart for a new mindset within the business.
  • This cool short film.

Our narrator is practicing jokes, will be back soon with more cases...