Look at the clouds! That one over there looks like a storage system. And that one over there must be a server! Wait, is that a flexible pricing model where you only pay for what you use?
That is correct. In our mind, a cloud strategy is one of the building blocks for a successful ecosystem.
For this long-term, top secret (we swear, they are not made up!) client, it started with a cloud-based platform to deliver their product which evolved into breaking out many back office systems from legacy platforms and moving them into the cloud.
Initially they wanted a robust customer facing platform to handle customer transactions and communications. Amongst other functions, this platform was to provide functionality allowing for invoicing of end users, electronic distribution of invoices, payments by end users (including fancy auto-payment options) and centralised communication between our client, their clients in turn and end users. We designed, developed and continue to operate and support a bespoke cloud-based ecosystem based on the customer’s needs. In numbers:
All the solutions are developed with convenience and ease of use for the end user and our client in mind and is designed to allow for easy expansion of functionality in the future, as our client’s needs evolve and expand. In more concrete terms this means things like more automation, application of machine learning, advanced workflow management and personlised metrics and dashboard views.
Business impact: The platform provides a central hub to carry out invoicing, payments and communications processes which were previously manual and legacy system-based processes.